Question 1

What is the Tapnet Deployment Protocol?

Accepted Answer

The Tapnet Deployment Protocol is our fixed-scope, fixed-timeline methodology for deploying logistics automation. It consists of 4 phases — Diagnose, Connect, Automate, Deploy — completed in 14 days. Scope and price are agreed upfront before any work begins.

Question 2

What is logistics orchestration?

Accepted Answer

Logistics orchestration is the practice of connecting all your operational tools — Sage, WhatsApp, GPS, ERPs — into one unified system that automates workflows end-to-end. Instead of disconnected tools and manual handoffs (the manual layer), an orchestration layer ensures every process triggers the next automatically.

Question 3

What systems does Tapnet integrate with?

Accepted Answer

Tapnet integrates natively with Sage (50, Business Cloud, 200), WhatsApp Business API, Google Maps, GPS tracking platforms, Xero, Power BI, Excel, Google Sheets, SQL databases, REST APIs, and Shopify. All integrations are two-way and real-time.

Question 4

Is Tapnet POPIA compliant?

Accepted Answer

Yes. Every workflow, data handoff, and storage decision is architected to meet South Africa's Protection of Personal Information Act. POPIA compliance is built into the design, not retrofitted.

Question 5

How much does workflow automation cost in South Africa?

Accepted Answer

Tapnet's Single Workflow starts at R15,000 setup + R5,000/month. Workflow Bundles from R45,000 setup + R15,000/month. Operations Suites from R95,000 setup + R25,000/month. Custom platforms from R200,000+. All prices in South African Rand, fixed before work begins.

Question 6

How quickly can logistics automation be deployed?

Accepted Answer

Single Workflows in 7-14 days. Bundles take 3-4 weeks. Operations Suites 6-8 weeks. Custom platforms 12-20 weeks. All timelines are fixed via the Tapnet Deployment Protocol.

Question 7

Do I need technical knowledge?

Accepted Answer

No. Tapnet builds simple interfaces your team can use from day one. We handle architecture, integration, deployment, and ongoing monitoring.

Question 8

Where is Tapnet based?

Accepted Answer

Tapnet is based in Gauteng, South Africa. Same timezone, same business context. We serve businesses across all of South Africa.